Welcome to Enso. These Terms of Service ("Terms") govern your access to and use of the Enso website, application, and related services (collectively, the "Service"). By creating an account or using the Service, you agree to be bound by these Terms.
1.1 Consumer Use Only: Enso is intended strictly for individual consumers for personal, non-commercial educational use. Businesses, institutions, or commercial tutoring entities are strictly prohibited from using the Service.
1.2 Age Requirements: You must be recognized as an adult under the applicable law of your jurisdiction to create an account and make purchases. Minors may only access and use Enso under the direct supervision and authorization of a parent or legal guardian who agrees to be bound by these Terms.
1.3 Sanctioned Territories: You may not use Enso if you are located in, or are a national or resident of, any country or territory subject to comprehensive United States or international trade sanctions or embargoes.
2.1 Prohibited Activities: To ensure the stability of our artificial intelligence infrastructure and protect our users, you agree not to engage in any of the following prohibited activities. We reserve the right to immediately suspend or terminate your account, without prior notice or liability, if you violate these rules:
2.2 Account Deletion and Data Eradication: You may request to permanently delete your account at any time via the application's settings. Upon permanent account deletion, all associated study metrics, generated materials, personal text corpuses, and calculated AI psychological profiles will be permanently eradicated from our active databases. Active subscriptions will be immediately canceled, and any unused engine credits will be forfeited.
3.1 All Rights Reserved: Enso retains all intellectual property rights, titles, and interests in the Service, including its corporate identity, typography, UI/UX layouts, and underlying code. You may not copy, modify, or redistribute any part of our platform.
3.2 User Content and AI Processing: Documents, flashcards, and notes you upload to Enso remain private to your account, and you retain all rights to them. However, by using the Service, you grant Enso a non-exclusive, worldwide, royalty-free license to host, store, process, and analyze your uploaded content and study logs solely for the purpose of operating the Service, including utilizing Artificial Intelligence (AI) to generate personalized study schedules, custom mnemonics, motivational content, and psychological learning profiles.
3.3 DMCA / Copyright Safe Harbor: Enso acts purely as a software provider. We do not monitor user-uploaded files for copyright infringement prior to upload. If you believe your copyrighted work has been uploaded to Enso without authorization, please contact us at support@ensostudy.com with a valid DMCA takedown notice, and we will promptly remove the infringing material.
4.1 Subscription Billing: By purchasing a subscription, you authorize us (via our payment processor, Stripe) to charge your payment method on a recurring basis. You may cancel auto-renewal at any time.
4.2 Engine Credits: Purchased "Top-Up" credits used for AI engine capacity are consumed strictly on a usage basis. Unused purchased credits roll over, but are non-refundable and hold no real-world monetary value.
4.3 Exception to the Right of Withdrawal: Please note: Because Enso provides immediate access to digital content and artificial intelligence services the moment your subscription begins, you acknowledge and agree that you lose your statutory right of withdrawal (including the EU 14-day cooling-off period) as soon as you access the paid features of the platform. All offerings are subject to this exception, and refunds are handled purely at our discretion.
4.4 Estimated AI Costs and Credit Consumption:
5.1 Artificial Intelligence and Probabilistic Outcomes: Enso utilizes third-party generative Artificial Intelligence to provide features like personalized study profiling, custom mnemonics, and motivational quotes. You acknowledge that AI output is probabilistic, meaning it may occasionally produce inaccurate, inappropriate, or hallucinated content, and that the system resources required to generate these outputs fluctuate. All AI-generated advice, schedules, and materials are provided "as-is" for educational assistance only and should not replace professional, medical, or psychological advice. Enso disclaims any liability for reliance on AI-generated outputs or the variable engine credit costs associated with generating them.
5.2 Force Majeure: Enso is not liable for any damages, downtime, or losses resulting from unforeseen events beyond our control, including but not limited to third-party AI API outages, hosting server crashes, internet disruptions, or natural disasters.
5.3 Security Responsibility: You are solely responsible for maintaining adequate security, anti-virus, and malware protection on your own devices before uploading or downloading files from Enso.
5.4 Limitation of Indirect Damages: To the maximum extent permitted by law, Enso shall not be liable for any indirect, incidental, or consequential losses, including but not limited to loss of future income, academic failure, lost scholarships, or loss of data, even if such losses were not the direct consequence of a breach of these Terms by Enso.
6.1 Amicable Resolution First: If you have any complaint or dispute, you agree to contact us first at support@ensostudy.com. We commit to replying within 14 days to attempt to resolve the issue amicably before any formal action is taken.
6.2 Class Action Waiver (US Users): Disputes must be brought on an individual basis only, and may not be brought as a plaintiff or class member in any purported class, consolidated, or representative proceeding.
7.1 Governing Law: These Terms shall be governed by the laws of the State of Wyoming, USA, without regard to its conflict of law provisions. Any legal action must be filed in the state or federal courts located in Wyoming.
7.2 Consumer Exceptions:
8.1 Changes to these Terms: We may modify these Terms at any time. We will provide at least 14 days' advance notice of any material changes via email or an in-app notification.
8.2 Severability: If any provision of these Terms is found to be unenforceable or invalid, that specific provision will be limited or eliminated to the minimum extent necessary, and the remainder of the Terms will remain in full force and effect.
8.3 Authoritative Language: The English version of these Terms is the definitive legal version. Any translations are provided for convenience only.
8.4 Surviving Provisions: All provisions of these Terms which by their nature should survive termination (including intellectual property, disclaimers, indemnity, and limitations of liability) shall survive the deletion of your account.
8.5 Privacy Policy: For information about how we collect, use, and share your personal data, please refer to our Privacy Policy.